Shpock works like your favourite boot sale – just easier. You can create your listing quickly by taking a picture, writing a title, a short description and setting a price. Voila! Now, Shpock users can see your listing, ask you questions, and make you a private offer. To speed up sales, you can share your listing via Facebook, Twitter, SMS or E-mail with your loved ones.
Did you find an item you want? Great, because with Shpock, it's quite simple to negotiate and agree upon a price, and where and when to pick-up/drop-off the item.
Make sure that you are using the same type of login as you registered with, this could be with Facebook, Google or with your E-mail and password. If you registered with Facebook or Google, go to the login and click on “Login with Facebook” or “Login with Google”. If you registered with your E-mail, click on the “Log in with E-mail + SMS”and enter your E-mail and the password you chose when registering. If you have forgotten your password, click on “Forgot your password?” and follow the guidelines. When you registered with Facebook, then you cannot get a new password from Shpock and you cannot access Shpock if you delete or deactivate your Facebook account.
If you're still not able to login following these steps, please get in touch with our support team.
Two quick taps on the screen and you are registered via Facebook or Google. It's that fast and simple.
Registration with E-Mail + SMS confirmation: To keep Shpock as secure as we can, we require that users registered via E-Mail also confirm her/his identity via an SMS confirmation. While registering, we'll ask you for your mobile number and will send you an SMS with a confirmation link for you to click on.
We hope that through these registration methods, we can also stop any annoying spammers and scammers – you've surely experienced the problem with other marketplaces!
Yes! You can still explore a variety of items on Shpock and add items to your watchlist without allowing your location services. You can do this by setting your manual location (see: “Browse with your manual location”).
With your manual location set, you can browse through millions of items on Shpock and add items to your watchlist for future reference. You can explore interesting items on your Discover screen, or look for something specific by using search filters.
When it comes to interactions, buying, or selling an item on Shpock, you would still need to turn on your location. This is a safety feature that we currently require, and only shows your approximate location. Your approximate location will never be shared with a seller.
You may change your E-mail and your profile picture in your personal profile. Your username and telephone number cannot be changed.
Do you have things that you don't need or want anymore, or want to earn some extra cash? Go to sell: upload pictures of your actual item, write a title and a short description. Set a fair price – and you're ready to go!
Everything that has made you happy in the past or that you don't need in the future. Whether it's an old dresser, concert tickets that you cannot use yourself, a lovingly restored bike, your old favourite blouse, your used car, rare sunglasses or your Playstation game that is waiting for a new high score; Shpock is the marketplace for everything desirable.
Ask yourself the following question: What is the highest price I would pay for the product? The condition of the item and any flaws should be considered when setting the price. We especially appreciate: realistic and appropriate prices. Honesty plays a very important role for our users and us.
Stating a 0,- sales price on your offered product gives the impression that you want to give it away for free. Therefore we request you to set an asking price, i.e. the price you would like to sell the product for. We want to prevent misunderstandings and increase your likelihood of selling your product.
A legally binding agreement is entered when both sides agree on the deal, this means that one party accepts and the other confirms. Offers are not legally binding.
If you accept an offer from a buyer, the buyer will have to confirm the deal before it is binding. If you send a counter offer to the buyer and he/she accepts, you will have to confirm the deal before it is binding.
You can cancel a deal until the deal has been confirmed by you or the interested buyer. After a deal has been confirmed you can no longer cancel the deal, and you have entered a legally binding agreement to sell your product.
After a deal has been cancelled you can no longer contact the buyer, but you can receive new offers on your item from the same and other users. Make a counter offer if you have other pending offers to sell your product faster.
There is a possibility that you and your partner are unable to come to an agreement when it comes the the deal. In such a case, the best way forward could be to cancel the deal mutually and relist the item in order to find a new buyer quickly.
It works like this: tap on the three-doted symbol in the top right corner of the chat and select “relist item”. A few seconds later the item will be back up for sale and all users that have shown interest in the item prior to the sale will be notified – this will increase your chances of quickly finding a new buyer.
Go to your product under the heading “Selling” in your profile, click “Edit” to change information about your ad such as title, description, price and category. After getting an offer on your ad, you may no longer change your price in the ad, but you can make a counter offer to the interested buyer. If you want to change the location of your item, you can just go to the edit menu and tap on the “update” button in the bottom of the screen.
Illegal items are prohibited even at Shpock. Generally, it is not allowed to sell living creatures or food. Moreover, you are not allowed to sell things, that might physically or emotionally damage someone, or are regulated by law, i.e. that are not allowed to be sold to people without a certain license. This is also true for fake/counterfeit products.
Here are some examples of things that are not allowed:
Although ID card printers and their ribbons are allowed, please keep in mind that if you sell it to a person who uses them in an illegal way you will be held legally liable due to the Specialist Printing Equipment and Materials (Offences) Act.
More information can be found in the General Terms and Conditions §6.
For services the following content is forbidden:
Although selling a living creature is forbidden, separate rules are applicable for offering and selling pets on Shpock in the UK, Germany, Italy and Sweden. In these countries the offering and selling of pets are allowed but must comply with the following rules:
Furthermore the following points are prohibited when selling a pet:
Users selling pets are obliged to get informed about the legal regulations and are forced to comply with them. If you notice a pet ad that does not comply with the rules, please report it via the “report” function on the respective ad page. Further information regarding animal welfare can be found in each country’s specific regulations: United Kingdom, Germany, and for the EU.
When selling your pet please also take into account the following highly important information:
We hope you will find a loving new home for your pet soon!
At Shpock, we advise meeting in person as the safest and quickest way to exchange both money and item.
If you do not meet in person to hand over the product, but arrange to ship it, here are some tips regarding payment and delivery:
Offering shipping is not mandatory, do this if you prefer to ship your items and if you have enough time. To prevent misunderstandings and long explanations we recommend stating this in your item description, and specify how you offer shipping and who should pay for it.
If a buyer makes an offer “including shipping” he offers to pay for the shipping costs – however, he already includes them in the price he offered to pay for the item.
Even if it sometimes means an extra effort, it can be quite beneficial to ship the item insured or at least traceable because a lost parcel is annoying for both parties. Therefore it is also very important to keep the shipping receipt or the receipt from the post office until the deal is finally completed.
Please keep in mind that higher-valued items should be posted via insured shipping. If you are not sure whether you should post your item insured or not, we suggest to clarify the matter with the buyer.
Shpock loves to support young brands and talented designers in our special “YoungDesigner” category. This category has grown into a beautiful space of innovative designs and creative products, and we couldn't be happier about it! If you are a YoungDesigner and would like to join in, please write a short email telling us a little something about your work at YoungDesigner@shpock.com.
Needless to say we do ask you meet certain criteria when submitting work to the “YoungDesigner” category. Images of your item(s) should be shot in front of a plain background, be very well lit and with the focus being on the products themselves.
All submissions will be taken into consideration by the Shpock team. If you are successful in becoming a Shpock YoungDesigner, your profile picture will receive an orange badge with the title “YoungDesigner”. You will also have the chance to add your own General Terms and Conditions under MyShpock – Settings – Your Terms and Conditions. All money from your sales goes directly to you. It is totally free to become a YoungDesigner.
If you know exactly what you want to buy you can use our search function. In order to search more precisely you can add different filters by tapping on the filter button in the top right-hand corner. If you are looking for inspiration we have special selections, new items in your area and categories you can find in our menu.
When you find something you're interested in, from the item screen, you can tap on “Ask Question” to ask a public question or “Private Offer” to make an offer with a price you think is fair to pay, with an optional personal message to the seller. Wait for the seller to respond to your offer and finalise the deal.
A legally binding agreement is entered when both sides agree on the deal, this means that one party accepts and the other confirms. Just making an offer is not legally binding.
If the seller accepts your offer, you will have to confirm the deal before it is binding. You can respond to the seller's counter offer with another counter offer or accept his offer, then he/she will have to confirm the deal before it is binding.
Keep in mind that after the deal has been confirmed all conditions are legally binding. Therefore we advise you to clarify the basic conditions via the offer's dialogue. Possible questions to clarify could be:
Also it is important to inform your partner about foreseeable delays for the deal beforehand. As an example, if you know that you won't be available for a few days because of a trip, it is important for the buyer to know it as well. This way the deal can be followed up by both sides in a satisfying manner.
You can cancel a deal until the deal has been confirmed by you or the seller. After a deal has been confirmed you can no longer cancel the deal, and you have entered into a legally binding agreement to buy the product.
When you have bought the product you want, and have several offers on similar products that you no longer want, you must cancel these deals. If you have already accepted deals on such products, it is important that you cancel these before the seller confirms if you no longer want the product. If not, you have legally bought the product when the seller confirms.
You can cancel deals in the dialogue with the seller by using the “cancel” button if the deal is awaiting confirmation, or in the options button (three dots) in the upper right corner. You can also cancel by clicking the “x” on the product picture in your watchlist.
You can send a new offer to the seller after cancelling the deal, this will open as a completely new offer and not in the same dialogue as your cancelled offer. Write a nice message to the seller, and your chances that he/she will accept your offer are higher.
Using the “Question” function you may get in touch with other users, exchange information about the product and even agree on a meeting point. In order to “officially” close the deal, use the “Make an offer” function to make and accept an offer - then it will show up in your profile as a new sale or that you have bought something.
According to our experience the average shipping time is between 5 and 10 days. Since all deals are private sales it's unrealistic to expect shipping times like Amazon offers.
To communicate with a seller you may either ask questions about the item open for everyone to see or use the “Make an offer” function. If you want to ask something private before making your offer, make a 0 offer stating that this is only to exchange private information and have a private conversation with the seller. You may continue that chat after an offer is accepted to agree on a pickup point and other practicalities.
Please take this important information into account before buying a pet:
Enjoy your time with your new pet!
Before purchasing or renting property we would like to give you some valuable tips:
Our newsletter will keep you up-to-date on exciting information and news about Shpock. You may activate or deactivate the newsletter in your settings in your profile under “My Shpock”.
Are you looking for a certain product and would like to get notified as soon as someone sells this in your neighbourhood? Our search alert function helps you stay up-to-date! Just enter the search term you are interested in following in the search menu and tap on the green plus icon next to it. As soon as we have new hits, you'll be notified in the app and by E-mail. If you wish to remove a search alert, open the search menu and tap on the small “x” next to the search alert (Android) or swipe the search alert from the right to the left and tap on the emerging “x” on the right-hand side (iOS).
If you look at the profile of a user (in a dialog or a product) you have the option to “follow“ by clicking on the star to stay informed and be the first to know if she/he is offering something new. In the category “friends and following” you will always be kept up to date with the items your Facebook friends and the users you choose to follow are offering.
You may “unfollow” a user the same way you followed him/her. Go the the person's profile and deactivate by clicking on the yellow star.
The news stream will help you to keep an overview over all of your activities within Shpock. When you navigate to your My Shpock and go to the tab “News”, all relevant activities such as questions, offers and chat messages will be displayed. All news stream messages will automatically disappear after 14 days - if you want to keep an item in mind for longer than that, it is best to add it to your watch list.
To facilitate you in the repeated search of a specific item, your last three searches will always be saved. These will be deleted automatically after a while or whenever you logout of your account.
After a successful deal (i.e. after the product was paid for/picked up/delivered) you can review him directly below the chat, whereby you can give a total of 5 stars. If you had a nice and smooth transaction with the user he will be happy about receiving 5 stars. :-)
Please don't review a deal too early as a given review indicates that the deal has been completed for you. Often this cannot be changed retrospectively. If you think to have received an unjustified review, then please feel free to reach out to us through our contact form.
A review marks the deal as complete and should therefore only be submitted after both partners have received their money or the goods. Please don't review a deal too early since it's often not possible to correct this afterwards.
In the app please choose “My Shpock -> Profile” - now you have two options.
On the website please click on “My Shpock” in the top right-hand corner to open your profile and to see your overall rating. To view each review individually, click yon the “Your reviews” tab below your profile.
Have you received a bad review even though everything worked out great with the deal? Then please get in touch with us via the contact form and we will look into the case. If the review has been given unjustly from our point of view, we will remove it and inform you.
We want to point out again that we kindly ask you to refrain from reviewing a deal before the transaction has been finalized. Please get in touch with us via the contact form and we will evaluate the review and eventually delete or undo it.
If there are any misunderstandings or problems on a deal then please report this to us via the report-function through the app. In order to report the user please click on the three dots in the top right corner of the app and choose “Report partner”.
Important: Please choose the correct reason - this way we'll be able to properly handle your case. Reports through the app have many advantages because we will be provided with all the necessary information especially if there are any uncertainties during the deal.
If you have any issues with a public question, then you can tap on the three dots on the right next to the questions and choose “remove + report user”.
Unfortunately, issues may arise from time to time. Of course, our support team will try to assist in every case - therefore it is important that you report every case correctly.
You can report a case by tapping on the three-doted symbol in the top right corner of the chat and selecting “report user as suspicious”. Please make sure to add a brief description of the issue in the report.
You may select one of the following reasons:
Should you find a forbidden product while browsing on Shpock then we'd like to ask you to report this directly through the app.
In order to do so please scroll all the way down on a product and tap on “report this item”. Afterwards you'll find a list with all the reasons you can choose from - please pick your reason carefully. It is important to keep in mind that your account can be restricted by reporting something without any real reason or by abusing the function.
Shpock is available as a free classifieds app for iOS devices (iPhone, iPad, iPod) in the Apple App Store as well as for Android devices (smartphones, tablets) in the Google Play Store. As long as you have a device with one of the two operating systems, you can easily buy and sell the most beautiful second-hand goods. The mobile boot sale is always open for business, whether you're on the move or at home, and at any time of the day.
In addition, you can use our website to buy and sell beautiful things on Shpock.
We would love to keep you as a user! If you really want to leave us, please go to the account deletion.
Shpock is a motley name and means "Shop in your Pocket". As a smartphone app, Shpock – The local way to sell and buy beautiful things, is the shop you always carry in your pocket.
Start the iPhone, iPad or Android app and you can instantly buy or sell used and extraordinary items. If you're lucky, you might even find a free offer in your area while browsing through the items in your neighbourhood.
Second hand, DIY, used or simply beautiful. If you're not looking to buy or sell something in particular, just rummage through the pictures and get inspired. Be it from the charm of an old photo camera, a rare piece of furniture or a fancy piece of clothing.
In every town there is a boot sale, and online you can find marketplaces, classifieds portals, used goods forums and second-hand markets for each topic. As fans of the old and extraordinary, we have tried them all through the years. Unfortunately, they all have one thing in common. Over time, the loyal community was getting smaller and the buying and selling process became more complicated. More and more power sellers, spammers and people who have no good intentions, contributed to the fact, that the initial charm of these portals was lost.
Sitting together in a small group we talked about how nice it would be to have a simple and portable yard sale! Shpock was born. In the beginning, it was all about the easy exchange of stuff with friends.
What began as a small idea has quickly drawn us into the spell, and we all invested time, passion, and creativity to build something great. One thing was clear, if Shpock is the local way to sell and buy beautiful things, Shpock needs to be beautiful too - both as an Android App and iOS App.
Save the best for last: Shpock is absolutely free! Your options for negotiating, swapping, buying, selling and bartering in this particular market are endless.
Share your positive experience with your friends and family and like us on Facebook, Twitter and Google+. If you even have your own blog or homepage we would appreciate it if you write about your positive experience with Shpock. We're also happy to send you more information or images.