What is Buyer Protection?

Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full.

How it works:

  • When you pay using the BUY NOW button, we’ll automatically add on the Buyer Protection cover for you. The fee consists of a fixed amount of £0.30 - £3.75 plus 0 - 15% of the item price (excluding delivery cost).
  • Any problems and we’ll refund you in full up to the value of £15,000

Remember! When you see the BUY NOW button, Buyer Protection is available. Buyer Protection is not valid on collection deals.


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