Avoiding fraud attempts

Here’s some of our top tips for staying safe when buying and selling with Shpock:

  • Only talk to other users via Shpock: We can’t help if we can’t see what’s been said, so make sure you only talk to other users directly through the Shpock chat.
  • Avoid giving out your personal information
  • Avoid unsafe payment methods: You’re only fully covered by us if you use Shpock integrated payments. If you pay with anything else (like PayPal Friends & Family), we won’t be able to refund you if something goes wrong.
  • Look out for too good to be true prices: If it looks too good to be true, it probably is. Report anything you’re unsure of via the item page and our Trust team will investigate.
  • Only complete your deal when you’re happy with your item: If you have a delivery deal, do not confirm the deal until you’ve got the item and you’re happy with it. To be covered by our Buyer Protection you must report a problem to us within 7 days of the item being shipped.
  • You don’t need to pay a deposit: If you’re collecting something you should only pay for your item when you’ve seen it and you’re happy with it.
  • Always use tracked delivery: Make sure you get proof of postage for the item you’ve sent so you can track it if it doesn’t arrive.

If you’re not sure of something, you can contact us below and our Trust team will take appropriate action.

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