My deal partner and I have come to an agreement
If an issue with a Secure Delivery deal was reported by the buyer, Shpock will investigate this case. During this investigation both buyer and seller have always the option to come to an agreement and solve the issue on their own:
- Issue is solved and deal should be completed: In this case the buyer needs to hit 'Issue resolved' at the bottom of the Shpock chat. This will complete the deal and release the money to the seller.
- Deal should be cancelled: If the solution agreed is to refund the buyer, the seller will need to hit 'Cancel the deal'. If it’s a partial refund you’ve agreed to let us know in the chat how the money needs to be split and we can action that for you.