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Safe collection during COVID-19

In cooperation with Parcel2Go, Shpock is offering a choice between two courier services to sellers, who will pick up the item directly from their home: If the seller can print the label at home, they will be offered Hermes. Otherwise they will be provided a label by Parcelforce on pickup. Both services operate a next day collection service. 

Safe collections are being carried out by all of Parcel2Go's couriers. Drivers will knock on the door before stepping back to a safe distance. Having answered the door, the customer will then leave the parcel for the driver to retrieve, whilst maintaining the advised distance.

Please be aware that due to changes in the delivery process, most drivers will no longer obtain signatures upon delivery of items. This change has been implemented in order to reduce the spread of COVID-19.

In order to carry out safe deliveries Parcel2Go's couriers are minimising contact during delivery.