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What is not covered by Buyer Protection?

We have some fixed items that aren’t covered by Buyer Protection, usually because they’re not allowed to be listed for sale on Shpock! They include:

  • Anything illegal
  • Items with explicit sexual content
  • Weapons and their components
  • Items relating to extreme groups
  • Drugs and drug paraphernalia
  • Medical services and products
  • Tobacco products
  • Items that can expire or have an expiry date
  • Counterfeit goods
  • Living things such as pets
  • Digital downloads of anything that is fulfilled electronically
  • Vouchers and tickets (including e-tickets)
  • Pre-orders
  • Items not meant for resale


Whilst these items aren’t prohibited, they are excluded from our Buyer Protection programme:

  • Vehicles
  • Real estate
  • Custom-made items
  • Industrial machinery
  • Services and advertisements
  • Sales over £1,000
  • Exchanges and swaps
  • Sales without Secure Delivery , including collection only
  • Refunds where the buyer changed their mind

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