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Refund process

If you’ve bought an item with Secure Delivery , you’re covered by our Buyer Protection so we’ll refund you in full if something goes wrong. 

How it works: 

  • Before you report a problem, we recommend first to try to come to a resolution with your seller directly. If you can’t resolve it between yourselves within 24 hours, you can escalate to us.
  • We’ll then conduct a full investigation; we may ask for more details from both seller and buyer such as photos of the item and proof of postage.
  • After the investigation is complete, if we judge in your favour, you’ll get a full refund back to your original payment method within 5 days. All decisions are final and can’t be disputed.


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