How do refunds work? - Shpock

How do refunds work?

You can open a dispute and request a refund from within the chat if one of the following applies:

  • The item was not delivered
  • The item is not as described
  • The item is damaged or missing parts

After opening a dispute please try first to come to an agreement with the seller as many cases can be quickly resolved that way. If no agreement seems possible you can escalate the dispute to Shpock after 24 hours, so that we can look into it. Depending on the case, we might ask you for further proof, such as photos of the item.

Should we decide in your favor we will provide you with a full refund, which will be sent to the original payment method.

Important: In cases where the item arrived damaged or did not match the description we might ask you to return the item to the seller at your own expense. Please ensure to return items with a tracking ID as we will only be able to refund you if we can determine that the item has been successfully delivered.

The involved parties accept that the decision reached by Shpock on a dispute is final and can not be challenged.

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