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How Secure Delivery works

Here is how it works when buying & selling items with Secure Delivery :

  1. The buyer can choose to pay for an item with credit or debit card directly in the Shpock app.
  2. Once payment has been done the money will be transferred to the sellers Shpock Wallet and held onto until the buyer receives the item.
  3. The seller is then sending the item and providing proof of postage to the buyer. 
  4. If the buyer is happy with the item, they mark it as received and OK in the app and the money is released to the seller.
  5. If there is a problem with the item, the buyer can report a problem in their chat and Shpock support is stepping in. 

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