What is PayPal Buyer Protection? - Shpock

What is PayPal Buyer Protection?

IMPORTANT: PayPal is currently only available in the app

The PayPal Buyer Protection covers you in case of problems like:

  • You didn’t receive the item
  • The received item is significantly not as described


In order to be covered by PayPal Buyer Protection, you must meet the following requirements:

  • Purchase the item with the offer function and pay via PayPal directly in the Shpock app
  • Report the transaction issue to PayPal within 180 days from the date of purchase
  • Bought item is not on the list of goods excluded from the Buyer Protection

Please note that custom made items are only covered in the case that you didn’t receive the item (and not if it’s significantly not as described).

Detailed information regarding the PayPal Buyer Protection can be found on the PayPal website.

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