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The shipped item didn't arrive

Please ensure to wait a reasonable amount of time for the item to arrive. Sometimes the delivery can be delayed, depending on the shipping company and the time of the year. If the parcel does not arrive within 10 days of the shipping confirmation please contact the seller in your private chat on Shpock and inquire the shipping status of them.

Should the seller be able to provide a tracking number, please use it to find the package’s current location or to send a request for investigation to the shipping company. In case all efforts to resolve the issue directly with the seller fail please report the case to us directly from within the chat by tapping on the dots at the top right. We will then contact you in the chat in order to mediate between you and your partner.

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