We have some set rules around transferring promotions on your listings.

• You can’t transfer activated promotions to another listing: once you’ve activated a promotion for one of your listings you can’t transfer it to a different listing. In addition, we don’t offer refunds if we have to deactivate a listing for violating our T&Cs or prohibited items list.
• You can’t transfer unused TOP SEARCH BOOSTS to the next month: as a Premium member you can use two free TOP SEARCH BOOSTS on your listings every month. These are always credited to your account at the beginning of each month and are only valid for that month. This means if you can’t use your TOP SEARCH BOOSTS that month they will expire, so you can't transfer them over to use in the next month.

Need more help?

• Refund for item promotions
• Problem with item promotion purchase

If you want to contact us, please log in to your Shpock account.