When you use our Secure Delivery option, we protect you with:

• Secure payments: payments are encrypted and we never share any of your info with 3rd parties

• Buyer Protection Guarantee: as a buyer if you don’t receive your item or it’s not as described we’ll refund you in full.

• Guaranteed Refunds: as a buyer if we resolve an issue in your favour,  your refund is guaranteed 

• Easy access to your funds with Shpock Wallet: as a seller you can see all your transactions and payments in one place, and there’s zero fees or charges.

• Payment guarantee: as a seller the buyer pays before you send it, so you can collect your cash the moment the item is delivered

• Dispute Resolution Support: Can’t come to a mutual agreement? We’ll step in to resolve it.