General safety tips

Here are our top safety tips for when buying and selling with Shpock

  • Don’t share your phone number or e-mail address in the title or description
  • Only communicate through the Shpock app - we can’t help you if something goes wrong and you haven’t spoken via chat
  • Don’t share sensitive data in the public Q&A

 

If you’re buying:

  • Make sure you’ve asked everything you need to in the Q&A before making an offer - only make an offer if you’re 100% ready to buy
  • If collecting your item in person make sure you check the item thoroughly before handed over any cash
  • If you’re not meeting up, only pay directly through the Shpock app so you’re covered with Buyer Protection ✅
  • Make sure you get proof of authenticity when buying high value branded items.

 

If you’re selling:

  • Always get proof of posting and if you can choose an insured posting method - that means the courier will cover you if the parcel goes missing
  • Make sure you’ve received the money before posting the item - we always recommend using our Secure Delivery option.