Excluded items - Shpock

Excluded items

Items that fall within the following categories are not covered by the Shpock Buyer Protection:

  • Anything illegal
  • Items with explicit sexual content
  • Weapons and their components
  • Items with visible or invisible symbols of unconstitutional organizations
  • Narcotics
  • Medical services and products
  • Tobacco products
  • Consumables
  • Counterfeits
  • Living beings
  • Intangible goods
  • Vouchers and tickets
  • Pre-orders
  • Items prohibited from resale by the trademark owner
  • Vehicles
  • Real estate
  • Custom-made items
  • Industrial machinery
  • Services

In addition to items falling into the above categories, transactions made under the following circumstances can not be covered by the Shpock Buyer Protection:

  • Transactions above £1,000
  • Transactions made in person
  • Transactions involving the trading of items
  • Transactions not conducted via Buy Now
  • Refunds due to dissatisfaction with an otherwise properly described item

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